7shifts Status

All Systems Operational

About This Site

This is 7shifts' status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with 7shifts, don't hesitate to get in touch with us at support@7shifts.com and we'll get back to you as soon as we can.

Web App Operational

API Operational

Webhook Delivery Operational

7shifts Payroll Operational

Tip Payouts Operational

Mobile Operational

iOS App Operational

Android App Operational

Notifications Operational

SMS Notifications Operational

Integrations Operational

Toast Operational

Square Operational

Revel Operational

Touchbistro Operational

Qu POS Operational

Upserve Operational

ADP Operational

Clover Operational

Aloha Operational

SpotOn Operational

Heartland Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Web App Uptime

Fetching

API Uptime

Fetching

Past Incidents

Oct 30, 2024

No incidents reported today.

Oct 29, 2024

No incidents reported.

Oct 28, 2024

No incidents reported.

Oct 27, 2024

No incidents reported.

Oct 26, 2024

No incidents reported.

Oct 25, 2024

SMS Delivery Delay to Verizon

Resolved - Our partners considers this incident resolved. Notifications to Verizon customers should be arriving in a timely manner again.
Oct 25, 12:53 CST

Update - Twilio has notified us that they are seeing recovery of delivery times on the Verizon network. We are monitoring the incident and waiting for Twilio's final resolution of the incident.

If you are experiencing issues with your Step Up codes, please contact our Service Experience team through the 7shifts chat bubble in the application.
Oct 25, 10:51 CST

Monitoring - Our SMS partner, Twilio, has notified us that they are investigating a delivery delay to the Verizon network. We are following the incident.

Customers may experience a delay in receiving SMS notifications. This will potentially impact customers attempting to use their second factor code to run payroll and tips payouts.

Please contact our Service Experience team through the 7shifts chat bubble in the application.
Oct 25, 09:46 CST

Oct 24, 2024

Delayed SMS Delivery

Resolved - Our partner, Twilio, considers this incident resolved and delivery of all SMS to all US carriers is back to normal.
Oct 24, 18:32 CST

Update - Our partner has informed us that AT&T delivery times have fully recovered.
Verizon delivery delays have been fixed and our partner is working through the backlog of deliveries.

If you have issues with MFA / Step Up, and require urgent assistance with Payroll, please reach out to our Service Experience team using the chat bubble in 7shifts.
Oct 24, 16:57 CST

Update - We continue to monitor the recovery of our partner's delay in delivering SMS. The partner and affected carriers (Verizon, and AT&T).

Verizon remains affected with delays.
AT&T should see delivery times normalize.
Oct 24, 13:20 CST

Monitoring - Our SMS Provider, Twilio, has an ongoing incident of delayed SMS delivery across multiple carriers in the US.

This is affecting the timely delivery of your MFA/Step Up codes. We are monitoring the incident and waiting for an update from our partner.

https://status.twilio.com/incidents/p4mllpq5x3t5
Oct 24, 11:05 CST

Oct 23, 2024

No incidents reported.

Oct 22, 2024

No incidents reported.

Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024

No incidents reported.

Oct 16, 2024

No incidents reported.