All Systems Operational

About This Site

This is 7shifts' status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with 7shifts, don't hesitate to get in touch with us at support@7shifts.com and we'll get back to you as soon as we can.

Web App Operational
API Operational
Webhook Delivery Operational
7shifts Payroll Operational
Tip Payouts Operational
Mobile Operational
iOS App Operational
Android App Operational
Notifications Operational
SMS Notifications Operational
Integrations Operational
Toast Operational
Square Operational
Revel Operational
Touchbistro Operational
Qu POS Operational
Upserve Operational
ADP Operational
Clover Operational
Aloha Operational
SpotOn Operational
Heartland Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Web App Uptime ?
Fetching
API Uptime ?
Fetching
Past Incidents
May 3, 2024

No incidents reported today.

May 2, 2024
7shifts Latency
Resolved - This situation resulting in 7shifts being intermittently available has been resolved.
May 2, 15:39 CST
Monitoring - This situation resulting in 7shifts being intermittently available has now been fixed.

Our team is continuing to monitor to ensure 7shifts continues to work as expected.
May 2, 15:37 CST
Identified - We are aware of 7shifts being intermittently available.

We have identified the root cause and are actively working towards a resolution.

We will continue to post updates here.
May 2, 15:17 CST
Availability - some users are unable to create or add availability
Resolved - The issue impacting admin, managers, and assistant manager's ability to add & edit availability has been resolved.

Availability functionality is now restored.
May 2, 09:45 CST
Investigating - Our team is currently investigating a situation impacting Admins, Managers, and Assistant Managers ability it add & edit availability.

We will continue to post updates here as we work on this.
May 2, 09:40 CST
May 1, 2024
7punches - Users are unable to punch back in from breaks
Resolved - The issue impacting user's ability to punch back into 7punches after a break has been resolved.

7punches is now functioning as expected.
May 1, 14:58 CST
Investigating - 7shifts feature, 7punches is currently not allowing users to punch back in from breaks.

Our team has identified that when punching back from breaks on iOS devices the punch fails, and Android devices ask for role & record offline.

Our team is currently investigating the cause of this situation, and we will continue to post updates here.
May 1, 14:12 CST
Apr 30, 2024

No incidents reported.

Apr 29, 2024

No incidents reported.

Apr 28, 2024

No incidents reported.

Apr 27, 2024

No incidents reported.

Apr 26, 2024

No incidents reported.

Apr 25, 2024

No incidents reported.

Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

Apr 22, 2024
Unable to reactivate inactive employees
Resolved - The situation impacting the ability to activate inactive users has been resolved.

Our team was able to determine that, when managers reactivated users, they were sent invites while their profile was still being edited. This led to employee users being put in an invalid reactivated state.

Going forward, this should no longer affect managers activating inactive profiles.
Apr 22, 14:03 CST
Update - Our team is continuing to investigate the situation impacting the ability to activate inactive users.

We will post updates here as we investigate.
Apr 22, 12:13 CST
Investigating - 7shifts is currently investigating a situation impacting the ability to activate inactive users.

Currently, when an inactive employee accepts the re-invite email, they are made inactive again and disappear from view in the account.

Our support team is able to correct this by user, so reach out via support chat in your 7shifts account for help.

We will continue to post updates here.
Apr 22, 10:08 CST
7shifts Support unavailable via phone
Resolved - 7shifts support phone provider has resolved the issue preventing us from taking support calls.

7shifts phone support is back online.
Apr 22, 11:20 CST
Investigating - 7shifts support phone provider is currently down, which is impacting our team's ability to offer phone support at this time.

Our team is still available to support customers on live chat. To access live chat, log in to your 7shifts account, and click the '?' icon at the bottom-right of the page.

We will continue to provide updated here.

For more on this issue, use the link below to access our phone provides status page.

https://status.zendesk.com/
Apr 22, 10:39 CST
Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

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